Seeking Assistance/Technical Support
Eastern Illinois University - ITS Issues
If you need assistance for any of the following issues:
- Retrieving/Verifying Your EIU Net-ID (username).
- Logging into PAWS (Panther Access to Web Services)
- Desktop Usage at EIU
- EIU WiFi
- Connecting your computer to the EIU Network
please contact the EIU ITS Helpdesk by visiting http://www.eiu.edu/its/helpdesk/selfhelp.php or calling 217/581-help (4357). Please note that the ITS Helpdesk is staffed from 7:30 am to 4:30 p.m. During the Winter Break, hours and availability of the ITS helpdesk may be limited.
Actual AlcoholEdu Program Issues
If you are having any of the the following or similar technical difficulties with the actual AlcoholEdu program once you have been routed from PAWS to the AlcoholEdu Registration Page:
- Alcoholedu pages not loading properly
- Next button not working - Not being able to advance forward through the program
- Difficulty logging back into the program
- Progress is not saved
- Certificate of Completion will not show/print
- Video/Flash will not work
Please contact the AlcoholEdu Online Technical Support Center by calling 866-384-9062. We advise waiting on-line for an agent to respond to your call. You may wish to leave a name and number and have an agent return you call. Ideally, your call will be returned within an hour, however, depending upon call volume the center is receiving this may be significantly longer. Please be patient. The AlcoholEdu Call Center is a national call center serving over 600 schools using alcoholedu, as well as many other high schools and colleges and universities who are using other on-line programs.
You may also submit an electronic work request by visiting: http://smartipantz.perceptis.com/outsidetheclassroom/content/default.aspx
Users are encouraged to review our troubleshooting pages prior to submitting an electronic help ticket, or calling the telephone assistance line.