Based on the incoming calls to Help Desk, we developed this page to help you with you computer-related problems. The Common Questions section is divided in several categories:

General questions

• My machine won't accept my password change on Windows 95/98/NT.
• How do I configure my machine to automatically check Microsoft's site for critical updates?
• Do EIU students, faculty and staff have free access to Internet and e-mail?
• Can I register for classes online?
• What are the differences among PAWS, E-mail and Web CT?
• How do I get help with a computer problem?

E-mail questions

• How do I activate my e-mail account?
• How do I request a new e-mail account?
• What is my e-mail address?
• How can I forward my EIU e-mail account to another e-mail account?
• Can I check my e-mail account if I don't connect to the internet through EIU?
• Is there a size limit on e-mail messages/attachments I send/receive?
• How do I set up software to check my e-mail?
• How can I block spam e-mail?
• How long can I retain my EIU e-mail account after I leave the University?
• How do I delete a faculty or staff e-mail account?
• How do I request a new outlook e-mail account?
• I can’t access my Outlook e-mail because the Exchange server seems to be down. What should I do?
• How do I delete the Outlook archive files off of a PC?
• Is there a size limit on my Outlook e-mail account and messages/attachments?
• How can I block spam e-mail on my Outlook account?

P-Synch questions for Faculty/Staff

• What can P-Synch do for me?
• How do I access P-Synch?
• Why can't I sign on to P-Synch?
• Step-by-Step instructions to create a P-Synch account (pdf)
• How do I set up my 3 personal questions so I can reset my own password?
• What if I sign on to the EIU Domain as cfxxx and the Mainframe as AAZZ410. How do I get my userIDs to have the same password?
• I've signed on to P-Synch but I can't get my password reset. Who do I call?

P-Synch questions for Students

• How do I access P-Synch?
• How do I set up my 3 personal questions so I can reset my own password?
• I've signed on to P-Synch but I can't get my password reset. Who do I call?

Password questions

• How do I choose a good password?
• How do I change/reset my password for e-mail, WebCT or web?
• What should I do if I have forgotten my e-mail password?
• I have changed my password, but I still can't get in.
• What do I do if I think my account is being used without my permission?

Web questions

• How do I apply for a web account?
• How do I publish to the web?
• How do I publish my web pages?
• How do I add a counter, a form, or anything special to my web pages?
• How do I set up a search of my site within www.eiu.edu?
• How do I set up a search of my site within www.ux1.eiu.edu?

Internet connection questions

• How can I connect to the Internet from my computer?
• What residence halls are wired for the Internet?
• What do I need to connect to the ethernet from my residence hall?
• Can I connect to the Internet if I live off-campus?

Software and hardware questions

• What software packages do you recommend for a personal computer?
• What hardware specifications do you recommend for a personal computer?

Mailman ListServ FAQ for List Subscribers

• Where do I go to change my preferences?
• I want to change my password or I forgot my password.
• Where do I send my messages?
• How do I subscribe to a list?
• The list I want to subscribe to is not shown in the available mailing lists, yet my professor (or list administrator) told me it is available.

Mailman ListServ FAQ for List Administrators

• Where do I go to administer my list?
• I want to change my list's password or I forgot my list admin password.
• Subscriber Administration
• List Configuration