| Title/Author |
Format/Length |
Description |
Location |
An Invisible Man Meets the Mummy
CRM Learning |
Video: 19 min |
Overcoming red tape to give exceptional customer service; Includes Leader's Guide |
Human Resources |
Bringing Out the Best in Others
Thomas Connellan |
Book: 208 pages |
3 keys for business |
Human Resources |
The Big Book of Customer Service Training Games
Carlaw and Deming |
Book: 209 pages |
Quick and fun activities for training customer service representatives |
Human Resources |
Client-Centered Consulting
Peter Crockman |
Book: 203 pages |
Guide for Consultants |
Human Resources |
Crucial Conversations: Tools for Talking when Stakes are High
Kerry Patterson |
Audio CD: 270 min |
Tools for Conversations |
Human Resources |
Customer Service: Career Success Through Customer Service
Paul Timm |
Book: 223 pages |
Customer Satisfaction |
Human Resources |
How to Say It
Rosalie Maggio |
Book: 433 pages |
Choice Words |
Human Resources |
The Juke Box Journey with Vibes
CRM Learning |
Video: 3 min |
Customer Service |
Human Resources |
The Magic of Conflict
Thomas Crum |
Book: 251 pages |
Dealing with Conflict |
Human Resources |
The Power of Service
Dale Henry |
Video: 51 min |
The Drive Attitude |
Human Resources |
Training Ziggets
Zig Zigler |
Audio/Video: 8-30 min lessons |
Customer Service |
Human Resources |
| Title/Author |
Format/Length |
Description |
Location |
1001 ways to energize Employees
Rob Nelson |
Book: 213 pages |
Empowerment, Improvement, and Inspirations |
Human Resources |
CEO Exchange: Conversations in Leadership
Houghton Mifflin |
2 videos: 120 min |
Strategic Management |
Human Resources |
Crucial Conversations: Tools for Talking when Stakes are High
Kerry Patterson |
Audio CD: 270 min |
Tools for Conversations |
Human Resources |
Decide and Conquer
Stephen Robbins |
Book: 190 pages |
Make Winning Decisions |
Human Resources |
Encouraging the Heart
CRM Learning |
Video: 20 min |
The effect of encouragement on employees |
Human Resources |
Escape from management Land
Dave Cottrell |
Book: 117 pages |
Leadership |
Human Resources |
Gung Ho
Ken Blanchard |
Book: 187 pages |
Increase Productivity |
Human Resources |
Hard Optimism
Price Pritchett |
Book: 72 pages |
Developing Strengths |
Human Resources |
Heads Count
People Soft |
Book: 361 pages |
Competitive Enterprise |
Human Resources |
How Good People Make Tough Choices
Rushworth M. |
Book: 220 pages |
Ethics |
Human Resources |
How in "Hell" do We Manage
CRM Learning |
Video: 13 min |
Animated, includes guide |
Human Resources |
Human Resource Champions
Dave Ulrich |
Book: 281 pages |
The Next Agenda |
Human Resources |
If you want it done right, you don't have to do it yourself!
Donna M. Gennet |
Book: 93 pages |
The power of effective delegation |
Human Resources |
Leadership and Self Deception
Arbinger |
Book: 171 pages |
Getting out of the box |
Human Resources |
Leadership Through People Skills
R.E. Lofton |
Book: 233 pages |
Management |
Human Resources |
Leading at the Edge
Dennis Perkins |
Book: 267 pages |
Leadership |
Human Resources |
Leading in Tough Times
Deems, Deems |
Book: 171 pages |
The manager's guide to responsibility, trust, and motivation |
Human Resources |
Leverage Your Best, Ditch the Rest
Scott Blanchard |
Book: 238 pages |
Coaching Secrets |
Human Resources |
Management Insights
Ken Carnes |
Book: 93 pages |
Management |
Human Resources |
Primal Leadership
Goleman, Boyatzis, McKee |
Book: 290 pages |
Realizing the Power of Emotional Intelligence |
Human Resources |
Shaping Corporate Culture
Price Pritchett |
Booklet: 25 pages |
Cultural Integration |
Human Resources |
Team Building Activities for Every Group
Jones |
Book: 191 pages |
Team building |
Human Resources |
The Secret
Ken Blanchard |
Book: 124 pages |
Great Leaders |
Human Resources |
The three-dimensional Interview | Video Visions, Inc |
Video (vhs) |
Evaluating for capability, commitment, & chemistry |
Human Resources |
The Serving Leader
Ken Jennings |
Book: 125 pages |
5 Powerful Actions |
Human Resources |
They just don't get It
Yerkes & Martin |
Book: 149 pages |
Changing resistance into understanding |
Human Resources |
Total Quality Management
Dale Besterfield |
Book: 533 pages |
Management |
Human Resources |
Walk the Talk
Eric Harvey |
Book: 111 pages |
Values-Based Business |
Human Resources |
When Opposites Dance
Roy Williams |
Book: 216 pages |
Manager and Leader |
Human Resources |
Who Moved My Cheese?
Spencer |
Video: 13 min |
BF637.C4 W662 1999x
Adapting to and accepting change |
Booth Library |
Why the Bottom Line Isn't
Ulrich, Smallwood |
Book: 265 pages |
How to Build Value Through People and Organization |
Human Resources |
| Title/Author |
Format/Length |
Description |
Location |
12 choices that led you to Success
David Cottrell |
Book: 134 pages |
Career development and success |
Human Resources |
Bringing Out the Best in Others
Thomas Connellan |
Book: 208 pages |
3 keys for business |
Human Resources |
Changing the Picture
Zig Ziglar |
Audio CDs - 6 |
Motivational |
Human Resources |
Crucial Confrontations
Patterson, Grenny, McMillan, Switzler |
Book: 285 pages (2 copies) |
Tools for resolving broken promises, violated expectations, and bad behaviors |
Human Resources |
Crucial Conversations: Tools for Talking when Stakes are High
Kerry Patterson |
Audio CD: 270 min |
Tools for Conversations |
Human Resources |
Develop the Qualities of Success
Zig Ziglar |
Audio CDs - 7 |
Successful Qualities |
Human Resources |
Get ahead stay Ahead
Dianna Booher |
Book: 228 pages (2 copies) |
Building career skills, traits, & attributes |
Human Resources |
GO put your strengths to Work
Marcus Buckingham, Dave Cottrell |
Book: 270 pages |
Achieve outstanding performance |
Human Resources |
Goal Setting for Results
Gary Blair |
Booklet: 45 pages |
Organization |
Human Resources |
How to Say It
Rosalie Maggio |
Book: 433 pages |
Choice Words |
Human Resources |
Humor by the Dozen
Steve Kissell |
Book: 162 pages |
Motivational |
Human Resources |
Introduction to the 7 Habits
Franklin Covey |
Video |
Self improvement |
Human Resources |
Journey to Success
Coastal HR |
Booklet: 16 pages |
Motivational |
Human Resources |
Living the 7 Habits
Covey |
Audio |
Self improvement |
Human Resources |
Love it don't leave It
Kaye & Jordan-Evans |
Book: 195 pages |
Making the most of your environment |
Human Resources |
Making E-mail Work for You
IWCC Training in Communications |
Booklet: 8 pages |
E-mail |
Human Resources |
Mammography/Breast Self Exam
University of Illinois |
CD Rom |
Breast self exam |
Human Resources |
Managing Stress
CRM Learning |
Video: 26 min |
Dealing with stress |
Human Resources |
No Hard Feelings
O'Grady |
Audio Tapes: 4 |
Managing anger and conflict |
Human Resources |
Over the Top
Zig Ziglar |
Book: 315 pages |
Success Strategies |
Human Resources |
Peter Lowe's Success Talk
Lowe |
Audio Tapes: 17 min |
Various celebrity interviews |
Human Resources |
Portion size Me
Learning Zones Xpress |
Video: 25 min |
A study of healthy fast food choices |
Human Resources |
Portion size me Too!
Learning Zone Xpress |
Video: 26 min |
How to make healthy fast-food choices |
Human Resources |
Raising Positive Kids
Ziglar |
Audio Tapes: 6 |
How to postively engage children |
Human Resources |
Reach for the Stars
Coastal HR |
Booklet: 16 pages |
Leadership |
Human Resources |
Saving for Retirement
Gail MarksJarvis |
Book: 247 pages |
Guide to investing money for the future |
Human Resources |
Soundtracks to the white Revolutions
Deving BurgHart |
Book: 107 pages |
White supremacist assaults on youth music subcultures |
Human Resources |
Specialization in Keynote, Kickoff, and Luncheon Presentations
Bobbie Staten |
Video |
Presentations |
Human Resources |
Stress Busters
Gore |
Video: 90 min |
Speaker from Biennial Women's Conference 2002 |
Human Resources |
Success Talks
Peter Lowe |
Audio: 9 cassettes |
Various celebrity interviews |
Human Resources |
Telephone Skills from A to Z
Nancy Friedman |
Book: 106 pages |
Telephone Skills |
Human Resources |
The Goals Program
Zig Ziglar |
Audio CDs - 6 |
Setting Goals |
Human Resources |
The manager's coaching Handbook
Layton |
Booklet: 39 pages |
Improving employee performance |
Human Resources |
The power of age Acknowledgement
Judith W. Ulmas, Ken Carnes |
Book: 109 pages |
Concept of age acknowledgment |
Human Resources |
Training Ziggets
Zig Ziglar |
Audio, Video 8-30 minute lessons |
For Training Programs |
Human Resources |
| Title/Author |
Format/Length |
Description |
Location |
1001 Ways to Reward Employees
Nelson |
Book: 225 pages |
Ideas to boost employee morale |
Human Resources |
After All, You're the Supervisor
CRM Learning |
Video: 20 min |
New supervisors
Includes guide |
Human Resources |
CEO Exchange: Conversations in Leadership
Houghton Mifflin |
2 videos: 120 min each |
Strategic Management |
Human Resources |
Courageous Followers, Courageous Leaders
CRM Learning |
Video: 22 min |
How team leaders and members meet on a common goal |
Human Resources |
Don't Step in the Leadership
Scott Adams |
Book: 127 pages |
Leadership |
Human Resources |
Effective Phrases for Performance Appraisals
Neal |
Book: 205 pages |
Performance appraisal |
Human Resources |
Escape from Cluelessness
Lee Bolman |
Book: 244 pages |
Organization |
Human Resources |
Hard Optimism
Price Pritchett |
Book: 72 pages |
Developing Strengths |
Human Resources |
How to reduce workplace conflict and Stress
Anna Maravelas, Raymopnd K. Blum
|
Book: 223 pages |
Protecting productivity & maintaining unity |
Human Resources |
Implementation
Alan P. Brache, Sam Bodley-Scott
|
Book: 195 pages |
How to transform strategic initiatives into blockbuster results |
Human Resources |
Leadership Through People Skills
R.E. Lofton |
Book: 233 pages |
Management |
Human Resources |
Leading at the Edge
Dennis Perkins |
Book: 267 pages |
Leadership |
Human Resources |
Leverage Your Best, Ditch the Rest
Scott Blanchard |
Book: 238 pages |
Coaching Secrets |
Human Resources |
Meet on Common Ground
Viewpoint Pro |
Video: 22 min |
Respectful Workplace with guide book |
Human Resources |
Mega Motivation with a Twist
Doug Dvorak |
Video |
Motivational |
Human Resources |
Monday Morning Leadership
David Cottrell |
Book: 112 pages |
Leadership |
Human Resources |
Passionate Performance
Lee Colan |
Booklet: 57 pages |
Engaging Minds |
Human Resources |
Quality Leadership Skills
Leatherman |
Book: 466 pages |
Standards of leadership |
Human Resources |
Supervisor's Guide to Effective Performance Appraisal
Benedict, Forest |
Booklet: 38 pages |
Performance appraisal |
Human Resources |
Team Building: What Makes a Good Team Player
Parker |
Video: 19 min |
Team skills with guide book |
Human Resources |
The Appraisee Preparation
Video Arts |
Video: 7 min |
Tips for employees to prepare for performance appraisal |
Human Resources |
The Dreaded Appraisal
Video Arts |
Video: 31 min |
Supervisors guide to prepare for performance appraisal |
Human Resources |
The leadership secrets of Santa Claus
Hourigan
|
Book: 87 pages |
Getting big things done in workshops |
Human Resources |
The Pygmalion Effect
CRM Learning |
Video: 35 min |
Includes leader's guide |
Human Resources |
The Secret
Ken Blanchard |
Book: 124 pages |
Great Leaders |
Human Resources |
The Serving Leader
Ken Jennings |
Book: 125 pages |
5 Powerful Actions |
Human Resources |
When the Coach is You
CRM Learning |
Video: 19 min |
Skills for helping others |
Human Resources |
YES lives in the land of No
BJ Gallapher & Steve Ventura
|
Book: 158 pages (2 copies) |
Persistence |
Human Resources |
| Title/Author |
Format/Length |
Description |
Location |
All New Tricks for Trainers
Arch |
Book: 150 pages |
57 tricks & techniques to add magic to your presentation |
Human Resources |
Becoming a coach Guidebook
CoachInc.com |
Book: 145 pages |
Coach training programs |
Human Resources |
Beyond Free Coffee and Donuts
ASTD |
Book: 190 pages |
Marketing Training |
Human Resources |
Creating Training Courses When You're not a Trainer
ASTD |
Book: 90 pages |
Checklists |
Human Resources |
New Employee Orientation Training
ASTD |
Book: 205 pages |
with CD Rom |
Human Resources |
New Supervisor Training
ASTD |
Book: 183 pages |
with CD Rom |
Human Resources |
So help Me (Employee edition)
Video Visions Inc |
Video: 15 min |
Training Program |
Human Resources |
So help Me (Supervision edition)
Video Visions Inc. |
Video: 18 min |
Training program |
Human Resources |
Specialization in Keynote, Kickoff, and Luncheon Presentations
Bobbie Staten |
Video |
Presentations |
Human Resources |
Team building Activities
Jones |
Book: 188 pages |
Games and activities for Team building |
Human Resources |
Telephone Skills from A to Z
Nancy Friedman |
Book: 106 pages |
Telephone Skills |
Human Resources |
Telling Ain 't Training
ISPI |
Book: 92 pages |
Training |
Human Resources |
The soldiers Guidebook
James B. Motley |
Book: 145 pages |
Army life & practical information for soldiers |
Human Resources |
The Training Trilogy
Leatherman |
Book: 320 pages |
Designing Training Programs |
Human Resources |
Benefits Services
